Refund & Cancellation Policy

Last Updated: June 2026

Our Services

SamLink911 provides custom software development services including website development, mobile applications, desktop software, artificial intelligence solutions, e-commerce systems and technical consulting.

Project Cancellation Before Work Begins

Clients may request cancellation before development begins. If payment has already been received, an eligible refund may be issued after deducting any payment processing fees or administrative costs.

Cancellation After Development Begins

Once development has started, refunds are calculated according to the amount of completed work, project planning, design, development and resources already invested.

Completed Projects

Completed custom software projects are generally non-refundable because they are created specifically for each client.

Digital Products

Downloaded software, source code, digital files and other downloadable products are generally non-refundable unless required by applicable law.

Revision Requests

Clients are encouraged to review delivered work promptly. Revisions included in the agreed quotation will be completed according to the project agreement.

Payment Processing Fees

Payment gateway charges and transaction processing fees collected by third-party payment providers (such as Paymob) may not be refundable.

Refund Method

Approved refunds will be processed using the original payment method whenever possible.

Refund Processing Time

Once approved, refunds are normally initiated within 5 to 10 business days. Actual processing time depends on banks and payment providers.

Exceptions

Projects already completed.
Services already delivered.
Downloaded digital products.
Custom-developed software prepared specifically for the client.

Need Assistance?

If you have questions regarding refunds or cancellations, please contact us.

SamLink911
Operated by S link911
Email: samlink911@gmail.com
Website: https://samlink911.com